Yes. All Infinity Tugs products are backed by a full 2-year warranty (24 months) from the date of purchase, at no additional cost. This warranty covers repair, replacement, or refund in the event of defects in materials or workmanship. Consumable parts such as ropes, batteries, and wear items are excluded once used. If a product cannot be repaired and the model is no longer available, a comparable alternative will be offered. Your statutory warranty rights remain unaffected.

Yes, you can return an item within 30 days of receiving it.
At Infinity Tugs we offer a 30-Day Money-Back Guarantee to ensure you are fully satisfied with your purchase.

• Items must be returned unused, in their original packaging, and with all components included.

• Due to aviation safety regulations, custom-made, modified, or personalized aircraft equipment cannot be returned.

• Products that show signs of operational use (e.g., towing, mounting, or flight-related handling) are excluded from returns.

• For eligible returns, you may choose between a refund, store credit, or exchange.

 To start a return, simply contact us directly at our email address or phone.

To order replacement or spare parts, please contact us and provide either the part number, a detailed description, or a photo of the required part. After we confirm the correct item, we’ll help you complete your order with hassle-free payment and shipping arrangements.

Our units are engineered for longevity and reliable operation. Inspired by build-it-to-last philosophy (think Casey Neistat on YouTube), Infinity Tugs are designed to withstand tough conditions, be repairable, and allow for easy parts replacement. With regular maintenance and proper use, your tug should serve you for many years. While some parts may eventually need replacing, you won’t need to invest in a new unit unless you choose to upgrade.