30-Day Money-Back Guarantee

We want you to be completely satisfied with your purchase from Infinity Tugs. If you are not 100% happy, you can return your item within 30 days of receipt—no questions asked!

How it works

• Notify us of your intention to return an item by filling out the “Return Item” form in your customer account, or contact us via email or telephone.
• You will receive full return instructions and any needed shipping information.
• Items must be returned in their original packaging, with all components and accessories, and without signs of use.
• You can choose a refund, store credit, or exchange.

Exceptions

• Custom-made, modified, or personalized products are non-returnable.
• Items subject to wear and tear, or products that cannot be returned for hygiene reasons (for example: used ramblers, used clothing), are excluded from this policy.

Additional Details

• The 30-day period starts when you receive the goods.
• If your order is split into separate deliveries, the 30 days begin when you receive the last item required for use (e.g., both parts of a set).
• Infinity Tugs will cover the return shipping cost within [your service area/country].
• Returned items should exhibit only the type of handling or inspection that would be expected if you were examining the product in a retail store.

>>> “Return Item” form

Return a product or report a problem

You wish to return an item to us, initiate a repair, or are experiencing problems with a delivery? This is where you’ll find a simple solution.

Fill in the return form

• Order no:
• Product Name
• For which reason? Damage or functional problem. Product does not fit. Other.
• For damage or functional problem When did the problem first occur?
• Images Note: Please upload pictures if there is a visible damage on the product.
• Please describe the problem.

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